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Customer Support
You can write us info@mikkucrafts.com or call us at +91-7987524987

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FAQ

Frequently Asked Questions

  • How long does it take for my order to be shipped?
    We strive to process and dispatch orders within [X] business days from the date of purchase. The estimated delivery time will be provided at the time of checkout and may vary depending on the destination.
  • What are the shipping charges?
    Free Pan India. However, if location is remote then: Shipping charges are calculated based on the weight, dimensions, and delivery location of the package. The exact shipping cost will be displayed during the checkout process before you make your payment.
  • What is your return policy?
    We have a hassle-free return policy. If you are not satisfied with your purchase, you can initiate a return within 7-10 days of delivery. The item must be unused, in its original condition, and in the original packaging. Please refer to our Return & Exchange Policy for detailed instructions on how to initiate a return.
  • Do you offer international shipping?
    Unfortunately, we currently only offer shipping within India. We are actively exploring options to expand our reach in the future.
  • What payment methods do you accept?
    We accept various payment methods, including major credit cards, debit cards, and online payment platforms such as Paytm and UPI.
  • Can I track the status of my order?
    Yes, once your order is shipped, we will provide you with a tracking number. You can use this to track the status of your delivery on our website or with the designated courier service.
  • What is your return policy?
    We have a hassle-free return policy. If you are not satisfied with your purchase, you can initiate a return within 7 days of delivery. Please refer to our Return & Exchange Policy for detailed instructions.
  • Are your products made from sustainable materials?
    Yes, we prioritize sustainability and eco-friendly practices. Many of our products are made from ethically sourced and eco-friendly materials. Look for specific product details on our website for more information.
  • Can I request a custom-made item?
    At this time, we do not offer custom-made items except Name Plates. However, we have a wide selection of handcrafted products inspired by Indian traditional art forms for you to choose from.
  • Are the artisans you work with fairly compensated?
    Yes, we are committed to fair trade practices. We collaborate directly with artisans, ensuring they receive fair wages and empowering them economically.
  • Can I wholesale your products?
    Yes, we offer wholesale opportunities for retailers and businesses interested in purchasing our products in larger quantities. Please contact our wholesale team for more information.
  • Do you have a physical store or showroom?
    Currently, we operate primarily as an online store. However, we occasionally participate in local art and craft exhibitions. Follow us on social media or subscribe to our newsletter to stay updated on any upcoming events.
  • How can I contact your customer support?
    You can reach our customer support team through the contact form on our website, or you can email us at mikkucrafts@gmail.comWe strive to respond to inquiries within 1 business days and provide you with the assistance you need.
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